Jordan Clemence

Director / Senior Financial Advisor

For Jordan, it’s not about paying lip service to customer service; it’s about doing what you say you are going to do – and then some. In Jordan’s years in the industry, he’s proven himself a claims champ – establishing relationships with dedicated claims people at each of the insurers and working with clients through the entire lifespan of their insurance; especially when it’s most critical. He’s founded Resure to continue building on his personal mandate of exceptional customer experiences.

Prior to his career in insurance, Jordan completed his commercial pilot’s license and had a successful business employing over 25 staff, so he can wear both his ‘broker’ and ‘business owner’ hats for clients. Add to this time spent raising a family and you start to get a picture of the scope of Jordan’s skillset and ability to empathise. It’s all part of why he’s so determined to do right for the people around him.

Kyle McElwain

Operations Manager / Senior Financial Advisor

Kyle joined Resure after a 20-year career in receivables management, where he regularly met clients who found themselves in financial hardship due to events outside their control. He saw the opportunity to proactively prevent this from happening by bringing his experience and skills to the Resure team, supported by his Massey University MBA.

Kyle is dedicated to providing an ethical financial service journey, protecting Kiwis’ future interests by offering an inclusive, relationship-based experience. He focuses on finding the appropriate solution for each individual client, and his honest, inquisitive approach keeps clients’ best interests front and centre. Kyle’s dedication to developing and maintaining long-term relationships builds client loyalty and ensures solutions are fit for purpose, now and into the future.

When Kyle isn’t working for his clients, he can be found being entertained by a sporting event (or even participating in one), soaking up hospitality at various destinations throughout the country, or catering for family and friends at home.

Jay Nam

General Manager - Auckland / Senior Financial Advisor

Jay Nam is the General Manager for our Auckland office, responsible for driving the company’s growth and expansion across the region. With extensive experience spanning insurance, financial advice distribution, claims management, adviser development, and financial services leadership, Jay brings a unique blend of strategic thinking, technical expertise, and a genuine passion for helping people achieve better financial outcomes.
 
In his role, Jay is focused on building Resure’s Auckland presence, developing strategic partnerships, and strengthening relationships with key industry stakeholders to support long-term growth and client success. He has held senior leadership positions across New Zealand’s financial services sector and has worked closely with advisers, insurers, and clients to improve customer outcomes and build high-performing teams.

Alongside leading the Auckland business, Jay also provides KiwiSaver and Insurance advice, helping clients make informed decisions to grow and protect their wealth. His background in medical and disability case management has given him a deep appreciation of the life-changing impact quality advice and appropriate financial protection can have on individuals, families, and business owners.
 
At Resure, Jay’s mission is simple: help more New Zealanders access trusted advice that protects what matters most and supports their long-term financial wellbeing.

Sarah Allchurch

Advisor Support

Sarah has been part of the Resure team since the very beginning, bringing more than a decade of senior administrative experience to her role. Often the friendly voice you’ll hear when you call, she plays a key role in supporting clients, liaising with insurers, and keeping everything running seamlessly behind the scenes. She takes pride in making the process as straightforward as possible, ensuring clients feel supported every step of the way.

Analyn Ordonez

Senior Financial Advisor

Analyn has built a reputation for outstanding service and strong client relationships throughout her career. Ana originally hails from the Philippines, where she worked as an Industrial Engineer for a range of global manufacturing companies. After moving to New Zealand, Ana swapped engineering for entrepreneurship, starting with out-of-school programmes before moving into the financial services sector.

Ana takes pride in creating insurance solutions that genuinely help her clients. She’s reliable and trustworthy, giving her clients peace of mind that their cover is in safe hands.

Outside the office, Ana cherishes time with her fun-loving husband and children, and can often be found exploring local beaches and parks with her family and friends.

James Dalzell

Senior Financial Advisor

James is driven by a desire to assist families and individuals in reaching their long-term goals. Having successfully completed his commerce degree, James transitioned into the financial services industry. James’ passion lies within advocating for his clients by guiding them to select insurance coverage precisely tailored to their unique needs, ensuring they feel heard and supported throughout the insurance process. What sets James apart is not just his professional expertise but his commitment to building lasting client relationships through transparent communication and commitment to client satisfaction.
 
James' commitment and drive goes beyond his client's needs as he has just completed his first Ironman 70.3 and training for Coast to Coast. He continues to find ways to push himself and grow as an individual. 

John Phelan

Senior Financial Advisor

After an extensive career in construction, John became a Financial Adviser after experiencing his own medical requirements and the need for cover. With a strong focus on structure and customer outcomes, John provides an insight to ensuring families, businesses, and individuals have the protection in place when they most need it. Providing education to his customers in regard to providers, cover required and approach to insurance through life is something John takes pride in. Having a practical solution towards insurance and providing guidance for maximising funds for retirement, John ensures he always places his customers needs front and centre.
 
When John is not working, he enjoys spending time with family, friends and is regularly found on the golf course. No matter the season, if John finds himself with spare time, he relaxes mostly with a book in an effort to delay the extensive list of chores that comes with home ownership.
 
Should you require a review of your current cover, or are looking to put cover in place for the first time, contact John to understand the options that are available to you within New Zealand.

Luke de Roo

Financial Advisor

Luke is a Financial Adviser specialising in personal insurance and KiwiSaver. With a Bachelor of Commerce, double majoring in Economics and Marketing, he combines strong technical knowledge with a practical, client-first approach.

Luke is passionate about simplifying complex insurance concepts, helping clients understand their options and make informed decisions with confidence. He believes quality advice should be clear, personalised, and focused on protecting what matters most.

Whether it's supporting clients through life's unexpected events or helping them build a stronger financial future, Luke is committed to providing tailored advice that gives clients confidence and peace of mind. He takes pride in building long-term relationships and ensuring every client has the right protection in place for their individual circumstances.

Outside of work, Luke enjoys staying active at the gym and spending time on the golf course.

Jackson Jones

Financial Advisor

Jackson Is a commerce graduate with a Bachelor’s degree in Accounting and Commercial Law. With a diverse background spanning hospitality, construction, and operations management, he brings a unique blend of analytical skill and practical knowledge to the financial industry.

He believes in the power of insurance to protect and provide peace of mind, which is why he is dedicated to ensuring his clients have the right coverage tailored to their unique needs. Whether you’re planning for the future, protecting your loved ones, or safeguarding you assets, I’m here to guide you through the process and find the best solutions.

Beyond work, you’ll find me following all forms of motorsport both locally and internationally. Formula 1 and Supercars being my favourite. I also get round the golf course when I get the time. I’m committed to continual growth and improvement, both personally and professionally. Lets connect and work together to create a plan that meets your goals and secures your future.

Matt Hanson

Senior Financial Advisor

Matt thrives on the opportunity to help families achieve their financial goals. With nearly a decade of experience in the financial services industry, his journey as an adviser took a significant turn with his first major claim experience, highlighting the importance of having a comprehensive and tailored insurance policy. This pivotal moment ignited Matt's dedication to offering personalised guidance, ensuring clients are properly equipped to navigate life's uncertainties with confidence.

Specialising in both personal insurance and KiwiSaver, Matt takes pride in delivering bespoke financial advice that reflects each client's distinct needs. What truly distinguishes him, however, is his unwavering commitment to nurturing enduring client relationships built on honesty, trust, and mutual respect.

Outside of his professional endeavours, Matt's passion lies on the slopes, where he indulges his love for skiing during the winter months. This blend of professional expertise and personal pursuits reflects Matt's commitment to leading a well-rounded life while serving his clients with unwavering dedication.

Emma Clemence

Financial Advisor

With a background as a chartered accountant and two little ones at home, Emma is dedicated to securing the future for you and your family with personal risk insurance. Emma understands that life can throw curveballs, but she's here to ensure you're covered.

She believes insurance doesn't have to be intimidating and is committed to making it simple and stress-free. Emma is passionate about working closely with you to find the best insurance solution tailored to your unique needs. Plus, she will be with you every step of the way come claim time.

Outside the office, you'll find Emma biking with her family, walking the dog, hitting the gym, or soaking up the sun on the water.

Jordan Booty

Financial Advisor

Jordan brings a wealth of experience to the world of insurance, with a deep understanding of how the right coverage can positively impact people’s lives. With over four years of expertise in general insurance, Jordan has cultivated a passion for helping individuals and families achieve and maintain their financial goals. Now specialising in personal insurance, he is committed to providing sound, relatable advice tailored to his clients' unique needs and aspirations.

Jordan takes pride in working diligently for his clients, ensuring their cover is personalized and comprehensive. Known for his approachable and trustworthy nature, he is always ready to advocate for his clients, guiding them step by step through the insurance process and making sure they feel confident and supported along the way.

Outside the office, you’ll often find Jordan enjoying a glass of wine at one of Christchurch’s many fantastic restaurants or hitting the road on a road trip, embracing the thrill of the journey. His enthusiasm for life and dedication to his work make him a trusted partner in helping clients protect what matters most.

Bianca Schoeman

Financial Advisor

With over eight years of experience in the insurance industry, Bianca is passionate about helping individuals, families, and business owners protect what matters most. Bianca specialises in Life, Health, Trauma, Income Protection, Mortgage Repayment Insurance, KiwiSaver, and Group Schemes, delivering tailored advice that reflects each client's unique needs, goals, and stage of life.
 
Bianca believes financial advice is about more than policies. It's about providing confidence, financial security, and peace of mind when it matters most. By building genuine, long-term relationships founded on trust, transparency, and care, Bianca help clients make informed decisions that protect their families, lifestyles, and futures.
 
Outside the office, you'll often find Bianca in the kitchen baking and decorating cakes or spending quality time with her husband and their two daughters. Bianca is committed to making a positive difference every day by providing professional, personalised advice that helps my clients achieve lasting financial wellbeing and confidence for the future.

Ellen Xu

Financial Advisor

With over a decade of experience in account management, including 10 years as an Account Manager in the accounting industry, Ellen has built a strong reputation for fostering meaningful client relationships and delivering tailored financial solutions. Her extensive experience has equipped her with the knowledge and dedication to help individuals, families, and businesses achieve their financial and insurance goals.

As a Financial Adviser, Ellen takes a client-first approach, ensuring that each person she works with receives personalised guidance to safeguard what matters most. Whether it’s protecting loved ones, planning for future growth, or securing financial peace of mind, she is committed to providing expert support every step of the way.

Outside of work, Ellen enjoys spending quality time with her young son and family. She’s a passionate badminton player and loves exploring international cuisines, always on the lookout for new flavours and cultural experiences. Her commitment to both her clients and personal pursuits reflects her dedication to building a well-rounded and fulfilling life.

Christine Gilliver

Advisor Support

Admin pro Christine describes herself as “the kind of person who loves putting things in their place” - which is a great trait to have in the finance industry! Her high standards of organisation, accuracy, and attention to detail mean Resure’s clients can expect exceptional service and a smooth process.

Christine joined Resure after working as a travel consultant. She says insurance and travel have more in common than most people think; when you get down to it, both industries are about making people’s lives easier. Christine enjoys showing people the benefits of working with Resure, from the big things - like support during the claims process - to the little ones, like not having to sit on hold for half an hour with the insurance company.

When she’s not ‘dotting i’s and crossing t’s’ in the office, Christine enjoys catching up with friends over a glass of wine, and recently completed a half marathon with her walking group.

Tristan Vorster

Financial Advisor

Tristan is an experienced finance professional with a background in private money management and junior accountancy. His passion for investment strategies and risk management is matched by his commitment to helping clients navigate the complexities of the financial landscape. With a strong analytical mindset and a focus on practical solutions, Tristan works to ensure that clients achieve their financial goals while staying protected in an ever-changing economy.

At Resure, Tristan takes pride in delivering tailored financial advice and building meaningful relationships with clients. He believes in empowering individuals and families to make informed decisions that secure their financial futures, always prioritizing their unique needs and aspirations.

Outside of work, Tristan is a car enthusiast who enjoys attending car shows and discovering new places to eat around town. He’s also dedicated to fitness, finding balance and inspiration through an active lifestyle. Tristan’s blend of professional expertise and personal passion makes him a trusted partner in his clients’ financial journeys.

Tyler Danielson

Financial Advisor

A Bachelor of Commerce graduate majoring in Finance with a minor in Accounting, Tyler combines a strong understanding of financial principles with a genuine passion for helping others. At Resure, he focuses on delivering tailored insurance and KiwiSaver solutions that give clients the knowledge and confidence to make informed decisions about their financial future.

Tyler’s approach is grounded in building trust and ensuring every client feels supported throughout the process. He takes the time to understand each individual’s goals, providing personalised guidance that aligns with their needs and aspirations.

Outside of work, Tyler’s passion for health and wellbeing is front and centre. As a qualified personal trainer, he applies the same discipline, focus, and energy to his client relationships as he does to his fitness pursuits. Whether it’s mapping out a financial plan or pushing through a challenging workout, Tyler is committed to helping others achieve their goals with clarity and confidence.

Dylan Booysens

Financial Advisor

Dylan brings a strong background in finance and valuable experience from the banking sector, where he gained firsthand knowledge in lending, insurance, investing, and guiding clients through important financial decisions. He thrives on simplifying complex insurance and financial concepts, making sure clients feel informed, confident, and supported when protecting their lifestyle, family, and future.

Believing that great advice is built on trust, clear communication, and a deep understanding of each client’s unique situation, Dylan takes a proactive approach to delivering results. He is passionate about creating tailored solutions whether for life, health, or disability insurance that provide not only protection but also peace of mind.

Outside of work, Dylan enjoys keeping active through swimming, gym, and golf. Whether in the pool or on the course, he values discipline, focus, and consistency qualities that are just as important in his work with clients as they are in his personal pursuits.

Bounty Davis

Financial Advisor

Bounty grew up watching what happens when people don't have the right financial knowledge or protection in place, and it stayed with her. She takes real pride in helping people navigate systems that weren't built for them, whether that feels like traditional financial advice was never quite made for someone like them, or they're facing it for the first time while starting a family, buying a first home, or running their own business.

After a decade as a chef and baker, with a stretch running her own cleaning company, she found her way into financial advice because the help she received showed her what's possible, and she wants to give back by helping others grow, driven by a fierce passion for people's well-being and their financial futures. For Bounty, it's about moving someone from overwhelmed and stuck to being able to see the big picture and knowing the next steps.

Outside the office, Bounty's time goes to art, gardening, and long walks with friends, and she finds just as much joy in a small step well taken as a big one.

Thomas Rea

Financial Advisor

Thomas is a Financial Adviser specialising in health and life insurance, dedicated to helping families and businesses protect what matters most. With a Bachelor of Commerce majoring in Finance and minoring in Economics, he combines academic expertise with practical experience to deliver advice that builds financial security, a foundation he believes is essential for confidence in both life and business.

Passionate about all aspects of business, from operations and strategy to marketing and growth, Thomas takes a broad view when advising clients, ensuring their plans meet both current needs and future goals.

Outside of work, he is an avid non-fiction reader, exploring business, investing, and biographies to bring fresh insights to his clients. He also enjoys strategy-based games, meaningful conversations, and contributing to the university entrepreneurship community, supporting students as they launch new ventures.

Harrison Bennett

Financial Advisor Lending

Drawing on experience in both real estate and lending, Harrison brings a wealth of knowledge and a relentless passion for finding the right solutions for his clients. At Resure, he is committed to tailoring mortgage products to suit every need, delivering advice of the highest standard.

Harrison believes that when it comes to mortgages, knowledge is power and having the right person in your corner can make all the difference in today’s ever-changing market. Whether it’s helping clients into their first home, building wealth through investment properties, or getting an existing mortgage back on track, he takes the time to understand each client’s unique circumstances and create a plan that supports their long-term financial goals.

Outside the office, Harrison’s greatest motivation is his family, with whom he spends most of his time. He enjoys keeping active, following a wide range of sports, and hitting the road for a good road trip.

Emma Coull

Advisor Support

Emma brings a strong background in medical reception and administration, complemented by many years in hospitality, a combination that has shaped her into a warm, efficient, and people-focused professional. 
 
Emma is passionate about creating positive client experiences and ensuring everything runs seamlessly behind the scenes. Her calm, can-do attitude and attention to detail make her an integral part of the Resure team. Whether she’s assisting clients over the phone or supporting her colleagues, Emma is dedicated to delivering genuine, high-quality service.

Outside of work, Emma enjoys an active lifestyle, relaxing with a movie (or a book) and a glass of wine. A devoted Formula 1 fan, she rarely misses a race and loves the excitement of motorsport.

Cesar Baillie

Financial Advisor

Cesar is passionate about helping people feel confident and secure in their financial decisions. He believes advice should always be simple, personal, and focused on protecting what matters most.
With experience as a Financial Adviser across both insurance and financial planning, Cesar combines technical expertise with a people-first approach. He specialises in life, health, trauma, and disability insurance, along with long-term financial goal setting. Known for his deep listening, clear communication, and ability to simplify complex concepts, Cesar ensures every client feels understood and supported.

Drawing on both his Colombian and Kiwi roots, he brings a culturally aware and globally minded perspective to his work.

Outside of the office, Cesar enjoys exploring New Zealand’s hiking trails, fitness, and reading thought-provoking books. He loves meaningful conversations about life and growth and is committed to continuous self-development, bringing the same enthusiasm and energy to his personal life as he does to his clients.

Stephen Hill

Financial Advisor

With more than three decades of experience in the Insurance and Superannuation industry, Steve has helped thousands of families secure the protection they need. His personal journey caring for his late wife through a long battle with cancer gave him a profound understanding of just how essential the right cover is during life’s most difficult times.

Steve takes pride in making what can often feel like an overwhelming and complex process simple, relevant, and tailored to each family’s needs. He believes in building lasting relationships with clients, supporting them not only in setting up cover but also in navigating the claims process when it matters most.

Outside of work, Steve has a passion for the French language, history, culture, and food, pursuits that inspire him both personally and professionally.

Hunter Dinnington

Financial Advisor

Before joining Resure, Hunter spent five years in banking, where he worked closely with clients to help them achieve their home ownership goals. This experience gave him a strong understanding of the financial commitments people take on and the importance of having the right protection in place when life does not go to plan.

Now specialising in personal insurance and KiwiSaver, Hunter takes a straightforward and practical approach to advice. He focuses on clearly explaining the options available, without unnecessary jargon or pressure, so his clients can make informed decisions with confidence.

Hunter enjoys getting to know his clients, understanding what matters most to them and providing advice that suits their circumstances and budget. His focus is on building long-term relationships and being there as his clients’ lives and needs change.

Outside of work, Hunter enjoys travelling, spending time outdoors and exploring more of New Zealand with his partner

Alejo Marrocco Falcone

Financial Advisor

Alejo brings a strong operations and accounts management background from the hospitality and retail industries, delivering structured, results-driven support across fast-paced environments. Originally from Ushuaia, Argentina, the world's southernmost city, he carries firsthand insight into frontier economies, resource-driven and uncertain markets, and the resilience required to thrive in remote, dynamic settings. Fluent in Italian and Spanish, he is also able to assist clients in their preferred language.

Outside of work, Alejo holds a private pilot's license and takes to the skies whenever possible, bringing the same discipline and precision from the cockpit into his professional approach. He also stays active on the futsal court, valuing teamwork and consistency both on and off the field.

Alejo combines operational expertise with a global perspective, making him a reliable and adaptable professional who understands how to keep complex systems running smoothly.

Mitch Cox

Financial Advisor

Mitch specialises in personal insurance and KiwiSaver, helping individuals, families and business owners make confident decisions about their financial future. He believes great advice should never be one size fits all and takes the time to understand each client’s goals before recommending solutions that deliver real value and peace of mind.

With a background in sales and a Bachelor’s degree in Performance Analysis, Mitch combines strong relationship skills with an analytical mindset. He enjoys getting into the detail, comparing providers and challenging the market to make sure his clients receive the best possible outcome.

Having recently returned to New Zealand after living in Hong Kong, Mitch enjoys working with people from all walks of life and building genuine, long-term relationships. His clients know they can count on him for honest advice, clear communication and ongoing support whenever they need it.

Outside the office, you’ll find Mitch on the rugby field, in the gym or trying to improve his golf game. Sport has taught him the value of preparation, discipline and teamwork qualities that shape the way he works with every client.

Dominic is a dedicated Financial Adviser who is passionate about helping clients make informed decisions about their KiwiSaver and personal insurance. Taking the time to understand each client's goals and circumstances, Dominic provides tailored advice designed to protect what matters most and support their long-term financial wellbeing.

Outside of work, Dominic has a passion for staying active and spending time outdoors. Whether it's playing sport, hiking through New Zealand's trails, or catching waves while surfing, he enjoys challenging himself and making the most of the outdoors. Dominic brings the same energy, commitment, and genuine approach to his work, building lasting relationships and helping clients feel confident as they work towards their financial goals.

Tanya comes from a background in corporate accounting and moved into Financial Adviser because she wanted to help more people. She’s passionate about helping her clients secure their financial futures so they can rest easy and live their best lives. 

She draws on her experience in accounting and life to build strong relationships based on trust and communication. Tanya solves problems calmly and efficiently, taking a holistic approach to any situation. 

Tanya splits her spare time between trying to grow vegetables and reading any fantasy book she can get a hold of.

Louis Gaffaney

Financial Advisor

Louis is driven by a desire to help families and individuals make informed choices now, so they can respond with the freedom of choice when the unexpected occurs. Before joining Resure, Louis graduated with a Bachelor of Commerce in Finance and Commercial Law, giving him a strong theoretical foundation for a career in financial advice. He was also the top representative for Cookie Time Christmas Cookies two years running, a reflection of his passionate, client focused approach.

Louis is dedicated to educating and supporting clients to make complex financial choices, advising them on solutions that fit their unique situation and needs. Whether it's personal risk insurance or KiwiSaver, Louis has the knowledge and personal touch to help.

Beyond advising, Louis loves the outdoors, spending his weekends whitewater kayaking, skiing, and tramping. Whether it's picking a line while skiing, or providing direction for your financial future, Louis is here to chart the course with you.


Rocco Barker

Financial Adviser

Rocco is a Financial Adviser at Resure who is passionate about helping New Zealanders protect what matters most. With a strong foundation in economics and a genuine interest in personal risk and financial wellbeing, he takes a thoughtful and client-focused approach to every conversation.

Rocco believes great advice starts with listening. By taking the time to understand each client's unique circumstances and future goals, he provides clear, tailored recommendations that give individuals and families confidence in their financial protection. His calm, professional approach and commitment to building lasting relationships ensure clients feel supported throughout every stage of their journey.

Holding a Commerce degree with a major in Economics, Rocco is committed to continuous learning and staying up to date with industry developments so he can deliver the highest standard of advice and service.

Outside of work, you'll usually find Rocco in the gym, on the golf course, or spending time with family and friends.