Jordan Clemence

Director / Financial Advisor

For Jordan, it’s not about paying lip service to customer service; it’s about doing what you say you are going to do – and then some. In Jordan’s years in the industry, he’s proven himself a claims champ – establishing relationships with dedicated claims people at each of the insurers and working with clients through the entire lifespan of their insurance; especially when it’s most critical. He’s founded Resure to continue building on his personal mandate of exceptional customer experiences.

Prior to his career in insurance, Jordan completed his commercial pilot’s license and had a successful business employing over 25 staff, so he can wear both his ‘broker’ and ‘business owner’ hats for clients. Add to this time spent raising a family and you start to get a picture of the scope of Jordan’s skillset and ability to empathise. It’s all part of why he’s so determined to do right for the people around him.

Sarah Allchurch

Advisor Support

Sarah joins the Resure team with more than a decade of high-level admin experience. She’s often the friendly voice you’ll hear at the end of the phone and she’s also responsible for liaising with insurers and much of the magic that happens behind the scenes. Sarah well and truly lives our value of providing exceptional customer experiences and prides herself on ensuring everyone is happy with the genuine service they receive.



A self-professed “organised freak”, Sarah loves keeping the wheels turning smoothly and enjoys the relative calm of time at work amidst the chaos of her other important work – raising two primary school aged boys! Based in Christchurch, Sarah is a born and bred Cantabrian and when she’s not in the office she’s often exploring new walking tracks with friends, enjoying a concert or in the kitchen cooking!

Kyle McElwain

Financial Advisor

Kyle joined Resure after a 20-year career in receivables management, where he regularly met clients who found themselves in financial hardship due to events outside their control. He saw the opportunity to proactively prevent this from happening by bringing his experience and skills to the Resure team, supported by his Massey University MBA.

Kyle is dedicated to providing an ethical financial service journey, protecting Kiwis’ future interests by offering an inclusive, relationship-based experience. He focuses on finding the appropriate solution for each individual client, and his honest, inquisitive approach keeps clients’ best interests front and centre. Kyle’s dedication to developing and maintaining long-term relationships builds client loyalty and ensures solutions are fit for purpose, now and into the future.

When Kyle isn’t working for his clients, he can be found being entertained by a sporting event (or even participating in one), soaking up hospitality at various destinations throughout the country, or catering for family and friends at home.

Analyn Ordonez

Financial Advisor

Analyn has built a reputation for outstanding service and strong client relationships throughout her career. Ana originally hails from the Philippines, where she worked as an Industrial Engineer for a range of global manufacturing companies. After moving to New Zealand, Ana swapped engineering for entrepreneurship, starting with out-of-school programmes before moving into the financial services sector.

Ana takes pride in creating insurance solutions that genuinely help her clients. She’s reliable and trustworthy, giving her clients peace of mind that their cover is in safe hands.

Outside the office, Ana cherishes time with her fun-loving husband and children, and can often be found exploring local beaches and parks with her family and friends.

James Dalzell

Financial Advisor

James is driven by a desire to assist families and individuals in reaching their long-term goals. Having successfully completed his commerce degree, James transitioned into the financial services industry. James’ passion lies within advocating for his clients by guiding them to select insurance coverage precisely tailored to their unique needs, ensuring they feel heard and supported throughout the insurance process. What sets James apart is not just his professional expertise but his commitment to building lasting client relationships through transparent communication and commitment to client satisfaction.
 
James' commitment and drive goes beyond his client's needs as he has just completed his first Ironman 70.3 and training for Coast to Coast. He continues to find ways to push himself and grow as an individual. 

John Phelan

Financial Advisor

After an extensive career in construction, John became a Financial Adviser after experiencing his own medical requirements and the need for cover. With a strong focus on structure and customer outcomes, John provides an insight to ensuring families, businesses, and individuals have the protection in place when they most need it. Providing education to his customers in regard to providers, cover required and approach to insurance through life is something John takes pride in. Having a practical solution towards insurance and providing guidance for maximising funds for retirement, John ensures he always places his customers needs front and centre.
 
When John is not working, he enjoys spending time with family, friends and is regularly found on the golf course. No matter the season, if John finds himself with spare time, he relaxes mostly with a book in an effort to delay the extensive list of chores that comes with home ownership.
 
Should you require a review of your current cover, or are looking to put cover in place for the first time, contact John to understand the options that are available to you within New Zealand.

Luke de Roo

Financial Advisor

Luke, new to the team after recently graduating with a Bachelor of Commerce degree and a double major in Economics and Marketing, is well equipped and excited to join the financial industry.  

With a knack for translating economic jargon into understandable language, Luke is committed to guiding clients through the complex terminology involved in insurance. His academic background, complemented by practical experience in customer service roles, positions him to offer valuable insights and clarity in navigating the complexities of the insurance industry.  

He takes pride in ensuring clients have the right coverage for their unique needs and providing a safety net for life's uncertainties. Luke's dedication lies in offering peace of mind, protection and a pathway for individuals to achieve their life goals, even if they are faced with an unfortunate event. 

When Luke is not in the office or meeting clients you will find him either on the golf course or out for a bike ride at Bottle Lake forest. 

Jackson Jones

Financial Advisor

Jackson Is a commerce graduate with a Bachelor’s degree in Accounting and Commercial Law. With a diverse background spanning hospitality, construction, and operations management, he brings a unique blend of analytical skill and practical knowledge to the financial industry.

He believes in the power of insurance to protect and provide peace of mind, which is why he is dedicated to ensuring his clients have the right coverage tailored to their unique needs. Whether you’re planning for the future, protecting your loved ones, or safeguarding you assets, I’m here to guide you through the process and find the best solutions.

Beyond work, you’ll find me following all forms of motorsport both locally and internationally. Formula 1 and Supercars being my favourite. I also get round the golf course when I get the time. I’m committed to continual growth and improvement, both personally and professionally. Lets connect and work together to create a plan that meets your goals and secures your future.

Matt Hanson

Financial Advisor

Matt thrives on the opportunity to help families achieve their financial goals. With nearly a decade of experience in the financial services industry, his journey as an adviser took a significant turn with his first major claim experience, highlighting the importance of having a comprehensive and tailored insurance policy. This pivotal moment ignited Matt's dedication to offering personalised guidance, ensuring clients are properly equipped to navigate life's uncertainties with confidence.

Specialising in both personal insurance and KiwiSaver, Matt takes pride in delivering bespoke financial advice that reflects each client's distinct needs. What truly distinguishes him, however, is his unwavering commitment to nurturing enduring client relationships built on honesty, trust, and mutual respect.

Outside of his professional endeavours, Matt's passion lies on the slopes, where he indulges his love for skiing during the winter months. This blend of professional expertise and personal pursuits reflects Matt's commitment to leading a well-rounded life while serving his clients with unwavering dedication.

Emma Clemence

Financial Advisor

With a background as a chartered accountant and two little ones at home, Emma is dedicated to securing the future for you and your family with personal risk insurance. Emma understands that life can throw curveballs, but she's here to ensure you're covered.

She believes insurance doesn't have to be intimidating and is committed to making it simple and stress-free. Emma is passionate about working closely with you to find the best insurance solution tailored to your unique needs. Plus, she will be with you every step of the way come claim time.

Outside the office, you'll find Emma biking with her family, walking the dog, hitting the gym, or soaking up the sun on the water.

Billy Cook

Financial Advisor

Billy is a dedicated financial advisor with a background in Finance, recently graduating with a commerce degree. Billy focuses on offering personalised insurance and KiwiSaver solutions to help clients secure their futures. With a keen understanding of each client's needs, Billy provides expert guidance to ensure they are prepared for life's unexpected events.

Beyond the office, Billy has a passion for the great outdoors. From the mountains to the surf, his love for the outdoors reflects in Billy’s approach to work. Bringing energy, enthusiasm, and a commitment to helping clients achieve peace of mind.

Robbie Shepherd

Financial Advisor

Robbie is a professional with a commitment to helping families and individuals navigate their insurance and KiwiSaver needs with confidence. Drawing on his experience in bike sales, Robbie has developed a strong ability to create long-term client relationships built on trust and respect. He takes great pride in delivering a seamless and stress-free experience, guiding clients through the process of insurance with personalised advice that meets their specific needs. Robbie's client focused approach ensure that every individual receives the highest level of service. His dedication to client satisfaction, and he consistently goes above and beyond to make sure that his clients are fully informed and supported throughout the Insurance process.

Beyond helping clients, In his spare time, you will see him out biking or running around the port hills or kayaking down rapids on the Waimakariri. Robbie is also a passionate athlete. He recently completed the Coast to Coast and remains committed to training for future races.

Bianca Schoeman

Financial Advisor / Advisor Support

With eight years of experience in back-office support for financial advisors, Bianca have sharpened her skills in delivering comprehensive and efficient service. As a qualified financial advisor specializing in personal insurance, she is passionate about helping young families secure their financial futures. Bianca’s approach combines personalized guidance with a deep understanding of the unique challenges faced by families today and she strives to empower clients through tailored insurance solutions that protect what matters most.

Originally from Johannesburg, South Africa, Bianca moved to New Zealand with her young family in mid-2022, looking for a safer, more caring environment to grow her children. Being outdoorsy people, they are looking forward to exploring all the natural wonders that the wider Auckland region has to offer.

When she’s not in the office taking care of clients, you can find Bianca designing and baking cakes for her family and friends.

Christine Gilliver

Advisor Support

Admin pro Christine describes herself as “the kind of person who loves putting things in their place” - which is a great trait to have in the finance industry! Her high standards of organisation, accuracy, and attention to detail mean Resure’s clients can expect exceptional service and a smooth process.

Christine joined Resure after working as a travel consultant. She says insurance and travel have more in common than most people think; when you get down to it, both industries are about making people’s lives easier. Christine enjoys showing people the benefits of working with Resure, from the big things - like support during the claims process - to the little ones, like not having to sit on hold for half an hour with the insurance company.

When she’s not ‘dotting i’s and crossing t’s’ in the office, Christine enjoys catching up with friends over a glass of wine, and recently completed a half marathon with her walking group.